Delivery Information

Deliveries:

All deliveries are done within the borders of South Africa and not beyond.

Our deliveries are done by outside contractors; our warehouses and/or courier services, depending on which is the most economical way in which to service you.

Normal turnaround times are 5-7 working days. This is based on stock availability at the Distribution Centres across the country as well as the distance from the various Distribution Centres.

Deliveries beyond 35kms from a Distribution Centre will be sent via courier, or a long-distance logistical company. The time, therefore, is based on the day of collection, as well the area being serviced, which may be considered an outlying area. Please make allowances for these delays.

Where the Postal Code entered does not match the Postal Code file, the order will automatically default to an Economical Delivery Quotation, which will be e-mailed to you within 24hours of receiving the order. The same will apply where you have selected an alternative delivery quotation. Both options will influence the delivery time delay and will therefore not be delivered within the 5-7 working days.

Once you receive the quotation, you will have an option to pay via a quick payment link, after which your order will be processed with your preferential delivery option.

Should you purchase a product which contains a tag line indicating that the product is a Supplier Order, this will result in the delivery being delayed. Please take this into consideration whilst waiting for your product to be manufactured especially for you.

Collections:

Where a customer has opted to collect, and fails to collect within a 30-day period, such orders will be cancelled and refunded.