Customer Service

Your customer service experience is very important to us. To ensure that you enjoy shopping online at House & Home, we have made a wide variety of services available especially for you:

• Credit/Debit Card Purchases
An easy, convenient and secure payment method.
• Lay-by Purchases
A payment plan that gives you up to 6 months to pay, interest free.
• Instant EFT Purchases
A safe and convenient cardless payment method.
• Delivery Services
Delivery directly to your door, anywhere in South Africa.
• Click ‘n Collect
The convenience of collecting online orders from any of our stores within South Africa.
• Refunds and Exchanges
A 7-day return policy and 21-day repair policy.

How to contact customer support
If you are ever unsure about anything or experience a problem while shopping at House & Home, do not hesitate to ask for help. For your convenience, there is more than one way to get assistance:

• Read our Frequently Asked Questions.
• Browse our Store Locator for a list of stores and their phone numbers.
• Contact a customer service representative at our Head Office.
• Check our Vacancies for job opportunities at House & Home.

Disclaimer
Your use of our site constitutes your acceptance to follow and be bound by the disclaimer that governs the site.

Your privacy is important to us. Please do not send us any information we have not requested. See our privacy statement​ for more.